In previous years I was never the type to contact a business unless it was a reservation at a restaurants or something on a very light matter. They either pick up or they don’t and thats all. I never have commented or direct messaged a business about my concerns or complaints. I always felt like the message would never get through anyways. I guess there would only be one way to figure that out.
If I had my own business I would try to response to as many comments as possible although. If I could make even one more customers happier and come back then I know I will be doing something right. Criticism is key and tiding up your loose ends could come a long way I believe.
I agree, I would try to respond to as many people as possible so they feel heard and to let them know they matter.
ReplyDeleteI don't really reach out to businesses much, either!
ReplyDeleteI can relate in that I haven't/don't reach out to businesses much unless like you said, it is for a reservation but even now, with everything going digital, I often times just make my reservations online.
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